Abby Sparks Jewelry accepts exchanges and refunds of the Love Lore Collection to the original form of payment for up to 3 days after the delivery date. Items must be returned in their original condition, with all original packaging and documents intact. Custom jewelry can not be returned or refunded.
All returns are subject to a $250 restocking fee. Restocking fees will be waived for items exchanged or returned for a store credit.
All items will be inspected by our client service team, and store credit or refund will only be issued after finding the item in saleable condition – untampered, unworn, and in brand new condition. Item condition determined at the sole discretion of Abby Sparks Jewelry.
Credit card refunds will be processed in 3-10 days. Bank transfer refunds will be processed in ___ days. International refunds may take up to ___, depending on country of origin.
Sale items are non-refundable, non exchangeable, non returnable.
If the exchanged item(s) are of lesser value than the original purchase, the remaining balance will be applied as store credit. If exchanged item(s) are of higher value than the original purchase, then the client will receive an electronic invoice for the difference.
Please email our client service department at [email protected] to confirm your return and initiate your merchandise return or exchange. All returns and exchanges must be authorized by our client service team and will take approximately 5 business days to be approved. Shipping costs for your return will be deducted from your refund.
Authorized returns must be sent within 3 days of approval, otherwise the return will no longer be authorized. Packages mailed without prior knowledge will be refused and returned to the sender.
Final sale merchandise, International orders, damaged or worn jewelry, and altered or resized jewelry, cannot be exchanged or returned at any time. We do not offer refunds for shipping costs, credit fees, or bank transfer fees.
We reserve the right to deny unreasonable returns and exchanges.