Love Lore Shipping & Returns (BACKUP)

shipping

Love Lore Collection purchases require signature confirmation on every package. Orders are processed and shipped Monday through Thursday from 9:00 am to 3: 00 pm and Friday from 9:00 am to 1:00 pm. Delivery Saturdays and Sundays is unavailable. Each item is carefully packaged and you will receive an email with tracking information within 24 hours of your purchase being shipped. We do not offer shipping to PO boxes or APO/FPO addresses.

Shipping and handling charges are based on shipping location and current rates and fees. Depending on the size and nature of a particular order, an alternate shipping method may be required. The client is responsible for shipping and packaging fees.

We do ship internationally. Please contact [email protected] to complete your order through this website with your address and item(s) you wish to purchase to receive a shipping quote. Please note, all international packages are subject to taxes and duties upon delivery in your territory and international orders are not eligible for refund or exchanges. Shipping quotes exclude duties and taxes. Love Lore Jewels is not responsible for the cost of clearing your items through customs.

Returns and Exchanges

Abby Sparks Jewelry accepts exchanges and refunds of the Love Lore Collection to the original form of payment for up to 3 days after the delivery date. Items must be returned in their original condition, with all original packaging and documents intact. Custom jewelry can not be returned or refunded.

All returns are subject to a $250 restocking fee. Restocking fees will be waived for items exchanged or returned for a store credit.

All items will be inspected by our client service team, and store credit or refund will only be issued after finding the item in saleable condition – untampered, unworn, and in brand new condition. Item condition determined at the sole discretion of Abby Sparks Jewelry.

Credit card refunds will be processed in 3-10 days. Bank transfer refunds will be processed in ___ days. International refunds may take up to ___, depending on country of origin.

Sale items are non-refundable, non exchangeable, non returnable.

If the exchanged item(s) are of lesser value than the original purchase, the remaining balance will be applied as store credit. If exchanged item(s) are of higher value than the original purchase, then the client will receive an electronic invoice for the difference.

Please email our client service department at [email protected] to confirm your return and initiate your merchandise return or exchange. All returns and exchanges must be authorized by our client service team and will take approximately 5 business days to be approved. Shipping costs for your return will be deducted from your refund.

Authorized returns must be sent within 3 days of approval, otherwise the return will no longer be authorized. Packages mailed without prior knowledge will be refused and returned to the sender.

Final sale merchandise, International orders, damaged or worn jewelry, and altered or resized jewelry, cannot be exchanged or returned at any time. We do not offer refunds for shipping costs, credit fees, or bank transfer fees.

We reserve the right to deny unreasonable returns and exchanges.

returned packages

If a package is returned because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the package can be shipped again.

Lost or Damaged Packages

Please check the integrity of your package before signing for it. We recommend refusing the package if it has been obviously damaged or tampered with. Once you have signed for and accepted the package, all responsibility is removed from the shipper. If you suspect damage due to a dented or bent shipping package, PLEASE inspect your purchase before signing for the package.

Please note, for international shipments, customs officials may open and examine package contents. In that case, the package will be resealed and officially stamped before being delivered. If your package is taking longer than the estimated delivery time, please be patient. Your package may be held up in customs for some reason and will still be delivered.

Love Lore Jewels is not responsible for lost or damaged packages after they have been signed for. Customers accept responsibility for caring for their jewelry, and obtaining proper fine jewelry insurance to cover loss, theft, and damage upon signing for their package. If your package was lost/damaged in transit before it is signed for, please contact [email protected] to initiate a claim.

Special Care

Opal Jewelry

Opals are very soft stones, and because of this we highly recommend that you take extra care with all opal jewelry. It will need to be checked more than once a year. Keep in mind, opals have the possibility of cracking when they are exposed to rapid changes in temperature, pressure, or in when in contact with chemicals. It is also important to not store your opal in a dry place, as opals can crack if they don’t have enough moisture. They are best stored wrapped in a soft cloth with a few drops of water in it. Many opals need to be oiled a few times a year, especially in dry climates such as Colorado. We do not recommend that opals be cleaned with ultrasonic cleaners.

Emerald Jewelry

We recommend taking extra care with all emerald jewelry. Though they’re harder than opals, emeralds are not as tough as diamonds, sapphires, or rubies. If not cared for properly, your emerald can be scratched, dented, cracked, or damaged by changes in temperature or pressure, or when in contact with harsh chemicals. Many emeralds need to be oiled a few times a year, especially in dry climates such as Colorado. We do not recommend that emeralds be cleaned with ultrasonic cleaners.

Diamond Jewelry

Diamonds are the hardest and most durable stone choice for jewelry, however, because of their strength they can cause damage to your jewelry setting or other jewelry pieces over time should you wear your jewelry in a stacked or layered capacity. It is important to get your stones checked regularly so that your diamonds aren’t rubbing against other jewelry or so that your diamonds aren’t trying to liberate themselves from their existing setting. Be mindful when pairing diamond jewelry with jewelry containing softer stones, so that you can avoid scratching or cracking the gemstones or metal on your other jewelry pieces.

Repairs and Resizes

After your 3 month limited warranty, Love Lore Jewels will repair or resize any jewelry purchased through lovelorejewels.com at any time. Repair fees will apply. Contact [email protected] prior to shipping us your piece to authorize your repair and receive a quote. Packages received without prior authorization will be refused and returned to the sender. Please include detailed photos and description of damages in your email. Reference our jewelry care tips on how to clean and care for your jewelry at home.

Please note, that if any jeweler other than Love Lore Jewels makes alterations or repairs to your jewelry, the warranty will be voided.

Love Lore Jewels offers one free ring resize prior to shipping your jewelry. We will gladly resize any Love Lore Jewels ring for you, however fees will apply to any resizes requested after jewelry has shipped. Please email us at [email protected] to authorize your resize and receive a quote. Packages received without prior authorization will be refused and returned to the sender. Shipping expenses are the responsibility of the client.

Defects

In the unlikely event that you receive defective or damaged jewelry (with the exceptions of damages incurred during transit) a refund, store credit, or an exchange may be possible. Please contact [email protected] within 2 days of receiving your purchase with images and a description of the damage.

ALL DEFECT REQUESTS MADE MORE THAN 2 DAYS AFTER DELIVERY WILL BE NULL.

Before a refund is possible, the defective product must be returned in its original condition and packaging. Shipping expenses are the responsibility of the customer. Packages sent without prior authorization from our customer service team will be refused and returned to the sender.

Color variation will not be considered an acceptable description as a defective/damaged refund or exchange. Great care is taken to accurately describe the stones and metals and color variations may occur because of differences in monitor settings.

Warranty Policy

Love Lore Jewels provides a 3 month limited warranty on repairs from the date of purchase on all jewelry products sold, during which time Love Lore Jewels will repair for free any damages or lost melee (melee is any stone 2mm or less) from normal wear. Love Lore Jewels reserves the right to assess and decide what constitutes normal wear and tear. If jewelry is noticeably bent, shows improper care, or is damaged in any other manner beyond normal wear & tear, Love Lore Jewels will repair the ring at fair market value. We do not replace center stones or auxiliary stones over 2mm. If your center stone or auxiliary stones are damaged or lost, and you wish to have them replaced, Love Lore Jewels will replace at fair market value paid by the customer. Shipping expenses are the responsibility of the client. Please email our client service department at [email protected] to initiate your repair.

Please note, that if any jeweler other than Love Lore Jewels makes alterations or repairs to your jewelry, the warranty will be voided.

The loss or theft of a jewelry piece is not covered under warranty.

Repairs

We are happy to make repairs at any point in the lifetime of your Abby Sparks original jewelry piece. We stand behind the quality and integrity of all ASJ pieces. In the unlikely case that your jewelry is broken, email us at [email protected] for instructions and a repair form. Reference our shipping section for instructions on how to safely get your piece to our care. In order to provide our clients with the utmost in service for the lifetime of their jewelry, we only work on ASJ originals. We do not repair jewelry, to include ring sizings, that we didn’t design and make, so sorry!

Locally Made

Love Lore Jewels is a US based online retailer servicing US and international customers. Love Lore is based in Tulsa, OK, USA. Love Lore does not have a brick-and-mortar store to service in-person customer requests.

Love Lore Collection